FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What is your main products?

Our main products are various video lights such as Aluminum Alloy LED Light, Aluminum Alloy RGB/Colorful Light, Ring Fill Light, Ordinary LED Light and related accessories.

What is your payment term?

We mainly accept T/T bank transfer, Western Union and PayPal.

What’s your shipping INCOTERMS?

EXW or FOB.

Do you test all your goods before shipping?

Yes, we’ll test them. We have strict examine procedure from the raw material to goods storage in warehouse.

How about the shipping?

If you have your own forwarder in China, we’ll ship goods to your forwarder’s appointed address. If you don’t have your own forwarder, then we’ll quote the shipping price and arrange the shipment for you. We’ll follow up your shipping instruction strictly.

Can you offer OEM & ODM service?

Yes, we provide the service from ID design, R&D, manufacturing and transportation. We take OEM and ODM orders too.

What’s your MOQ?

It depends, for most models, the MOQ is 500-1000pcs.

What’s your packing look like?

We’ll well pack the item to make sure it won’t get damaged during long shipping. And we’ll follow up your packing instruction strictly.

What’s the lead time?

It depends on your order quantity, normally it takes 3-5 days for small order. For OEM orders, it takes around 20-30 days.

Can I have the sample order?

Yes, we’ll ship out the sample to you for your test and quality checking. Not all sample are free, it’s negotiable.

For first cooperation, we feel insecure to pay directly, what should we do?

You can place the order via our official web-store.

What’s your warranty service?

We offer one-year warranty, we'll change an entire new one after we receive your defective items or you can simply make a short video to prove it's defective and then we'll ship a new one in your next order.

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